Challenge: Lincoln Regional Center had been operating out of an aging building that hadn’t seen meaningful upgrades in over 40 years. The space was dim, outdated, and lacked both privacy and functionality. Staff were working in cramped areas that weren’t designed for the range of services they provide. Clients, more than 9,700 of them each year, faced long waits, little privacy, and an environment that didn’t feel welcoming or safe.
DHHS needed more than a remodel. They needed a complete rethink of how the office could support both staff and the public. That meant improving accessibility, enhancing the client experience, and creating a space that reflected their values of dignity, safety, and service.
Results: The new Lincoln office is a major step forward in both form and function.
- Clients now enter a space that feels bright, welcoming, and professional.
- ADA-compliant features throughout the building have made the office more accessible to everyone.
- Private interview rooms and clearly defined service areas protect confidentiality and reduce stress for both clients and staff.
- A new self-service area gives clients more independence and helps reduce wait times.
- Staff report higher morale and better workflow, with open layouts, dedicated team spaces, and more natural light.
